Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Īlso, check the entries under "printer queue" and "imaging devices" and repeat the same exercise.ĭelete any printer entry or any entry which says “Unknown device”. Once in device manager, click on the view tab in the top & choose “Show hidden devices”. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Ĭlick the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu. Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them. Let’s try to fix this issue by doing a clean install.įirst, unplug the USB cable from the printer is present. l I did a search of my computer and found:Ĭ:\Program Files (x86)\HP\Diagnostics\PSDR\HPPSDR.exeġ) I downloaded the so called "new version" today ( 2/5/18)Ģ) After I did the download today it put a shortcut icon on my desktop pointing to this locationģ) I don't want to do a restore because I will lose other changes I have made on my computer todayĤ) I would prefer to uninstall it, but don't know how to do that Reading some of the earlier posts I saw where it was suggested to uninstall the software - but - when I browsed my listing of programs I did not find it listed so unable to run an uninstall procedure. Problem is that I have never used this program so I don't know if the older version worked either. When I tried to launch the program I found that it did not complete the launch step (communicating with the printer) When I clicked on the program window popped up advising that there was a newer version and so I downloaded it. I am having the same problem - I had never used the HPO Print and Scan Doctor until yesterday. I found these threads when I did a search for solutions to this issue. I have been reading the posted threads on this subject. Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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